Shipping policy

Shipping Costs

Shipping costs are automatically calculated during checkout and clearly displayed before you complete your purchase.

For orders shipped outside the United States, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.

Order Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday).

Orders placed before 11:00 AM EST are generally processed the same business day.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery Time

Depending on product availability and inventory levels, orders may be shipped from our U.S. fulfillment center or one of our international distribution facilities.

Estimated Delivery Time

United States: 5–10 business days

Deliveries are made Monday through Friday.

Please note that delivery times are estimates and may be affected by weather conditions, carrier delays, peak shipping periods, or other circumstances beyond our control.

Shipping Carriers

We partner with trusted shipping carriers to ensure reliable delivery throughout the United States.

Our primary shipping partners include:

USPS (United States Postal Service)

UPS

FedEx

DHL eCommerce

International shipments may be transferred to local delivery partners in the destination country.

All shipments are fully insured during transit.

Sustainability

We are committed to reducing our environmental impact whenever possible.

Whenever available, we use recyclable and environmentally responsible packaging materials to minimize waste and support sustainable shipping practices.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can use this tracking information to monitor your shipment's progress at any time.

Missing or Damaged Items

If your order arrives damaged or if an item is missing, please contact us within 48 hours of delivery.

Email us at: support@getbiovique.com 

Our customer support team will review the issue and arrange a replacement or refund when applicable.