Refund policy

Last Updated: [27-4-2026]

Returns

We want you to be satisfied with your purchase.

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unopened, and in its original packaging.

For health, safety, and hygiene reasons, we cannot accept returns of opened or used dietary supplements.

To initiate a return, please contact our customer support team at:

📧support@getbiovique.com

Please include:

Your order number

Your full name

The reason for your return request

Our support team will provide further instructions if your return is approved.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Packages sent without prior authorization may not be accepted.

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of our error.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email:📧support@getbiovique.com

Please include photographs of the item and packaging whenever possible.

We will review the issue and, where appropriate, provide a replacement or full refund.

The following items cannot be returned:

Opened dietary supplements

Used products

Products with broken safety seals

Gift cards

Promotional or clearance items marked as final sale

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.

If you have questions regarding this Refund & Returns Policy, please contact us:

📧support@getbiovique.com